China Rehabilitation Research Center holds the pilot ward experience exchanging meeting of the high-quality care in Beijing Pok Oi Hospital

China Rehabilitation Research Center holds the pilot ward experience exchanging meeting of the high-quality care in Beijing Pok Oi Hospital
" family very like I of the ward " (Chen YaWei photographs) Recently, the nursing dept. of Pok Oi Hospital of Beijing of China Rehabilitation Research Center held " pilot ward experience exchanging meeting of the high-quality care, nearly 200 nurses of the whole institute have participated in the meeting. In 2010, the nursing dept. will implement the relevant gist of a document of Chinese Health Ministry actively, launch " demonstration project of the high-quality care " in the whole institute The activity, dept. of orthopedics, inner kidney internal medicine department of spirit become the pilot ward of the first batch of high-quality care of our academy, launch, attend to services, play a positive role while being high-quality in an all-round way hospital. Under leader and energetical support and pilot ward nursing staff's joint efforts of the relevant department of the hospital, high-quality nursing services have made more obvious effect. Already there are 15 pilot wards of the whole institute at present, coverage rate reaches 65%. Children recover in the department, spinal and damage representatives of inpatient area of 6 high-quality care demonstration such as �� department, heart department, urology surgery, dept. of orthopedics and ICU,etc. and make a speech, change the idea from the nursing staff, change and attend to the work pattern, attend to the responsibility system, reform arrange an order according to class and grade way, nurse use by different level and how recover, attend to, incorporate, get high-quality medium-sized of care summarize and exchange, and introduced their own service characteristics to everybody and benefited personnel present a great deal. Children recover in the department and know the demand that parents train in recovering is greater than the demand for basic nursing through surveying and studying, have made and recovered and trained and guided the manual; The spinal damages �� department and attends to and makes close and protects the distance while suffering from even more through being high-quality, make the propaganda column of high-quality care, choose the star, stars, smiling stars of technology of the care. Because of the nurse mostly at patient's side, the head nurse has specially disposed the beeper for the responsibility nurse, benefit better distribution task; Urology surgery provides service and starts from bit for the patient, finds patient's existing problem and demand in time voluntarily, for help and solve in time; Dept. of orthopedics regard patient as the centre, regard the patient's need as starting point launch, attend to while being good; The heart department attends to the requirement and inspects the ward according to the grade; ICU department improves the original nursing mode, has designed various humanized identifications for the patient, make nurse and patient really become whole family. Head of the nursing department Tang XiaoHui points out: " demonstration project of the high-quality care " The activity, has made the obvious effects of three respects: First, the general favorable comment that patient's attitude to the nurse's sense of responsibility, service, timeliness of offering help have been offered, commendatory letter and silk banner obviously increase, the patient complains that reduces notably. Second, responsibility system attend to work pattern, admit extensively wholly, most the intersection of responsibility and nurse can grasp the intersection of patient and condition in an all-round way, know and make a diagnosis that plans and attends to the main point, and can be according to patient's characteristic, service of offering pointed health education, recovery guidance and psychology to attend to etc.. The responsibility system attends to the mode and furthers and protects the distance during suffering from wholly, promote doctors and patients to be harmonious, have promoted the nurse's sense of duty and value sense. Third, promoted the medical result effectively. The high-quality care makes the nurse have more time to press close to a patient, help the nurse to observe patient's condition closely, avoid the emergence of complication, protect and suffer from and communicate closer. Fourth, through the high-quality care, play a positive role in the training nursing level which promotes the nurse, and then the combination exploring basic nursing and recovering, basic nursing and training attend to the new characteristic of combining together. Tang XiaoHui emphasizes, the demonstration ward has accumulated a lot of valuable experiences for us, hope to promote the development thoroughly of the high-quality care of our academy through the demonstration of these wards, more departments will become the pilot inpatient area next year, form the long-efficiency mechanism of the normality finally. Promoting and attending to the promotion of the service quality constantly. (Reporter of nursing dept. Xia YanPing)

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